Our VISA Europe-approved, fully hosted DTMF secure phone payments processing platform operates at the Telco level to prevent card data from ever entering your contact centre environment, ensuring you are PCI compliant at all times. What’s more, the intuitive user interface is both customer-friendly and easy for agents to use. It is an effortless way of minimising the cost and complexity of ensuring PCI compliance.
Our phone payments processing solution is delivered 100% via the cloud so there is no need to install any hardware on site or worry about ongoing maintenance costs. The entire platform is deployed, monitored and maintained remotely by Aeriandi’s in-house experts.
Our secure phone payment processing platform doesn’t simply prevent card details from being stored in call recordings, it prevents the transmission of card data through your entire enterprise. This lifts your whole operation out of scope for 11 of the 12 PCI DSS requirements, reducing risk and saving money.
IVR systems
Agents can see when and how many digits the customer has keyed in, without ever seeing or hearing the actual information. This means they can help customers finish payments successfully whilst ensuring the security of the data itself.
We also offer ASR (Automatic Speech Recognition) for phone payments. Customers who feel more comfortable speaking their card details or cannot use their telephone keypad are given the choice. ASR helps with adherence to the Equality Act (Formerly the Disabilities Act) by providing an accessible service whilst preventing card details from entering the contact centre environment.
DTMF stands for Dual Tone Multi Frequency and is the technical name for the tones you hear when you press the keys on your telephone keypad.
The Customer talks to a contact centre agent and wishes to make a payment using a Credit or Debit Card. The agent asks them to type in their payment card details using their telephone keypad. At all times the agent stays on the line to continue the conversation.
As the customer presses the keys, the agent hears a comfort tone and sees asterisks appear in their user interface. The card information itself is captured within the Aeriandi Cloud Platform before being passed on to the Payment Service Provider.
The agent is notified if the payment has been approved or rejected. At no time do the details enter the call centre – which means, without any payment card data to protect, your obligations to comply with PCI DSS are dramatically reduced.
If you already have an existing IVR platform in place, our IVR Assist solution integrates seamlessly to prevent payment card data entering your environment. Working in either touch tone or speech recognition mode – our IVR payment processing solution enables customers to read their credit card details out over the phone whilst still offering the same level of protection for your enterprise.
Protecting your investment
Instead of switching IVR vendors or going through a costly PCI DSS exercise, IVR Assist allows you to continue to benefit from the existing investments in your IVR platform by simply protecting the part of the flow where card details are captured.
Seamless integration with our PCI DSS and Archive Call Recording solutions
IVR Assist works seamlessly with our Agent Pay solution (securing your live agent transactions) and our Archive Call Recording solution (removing your legacy call recordings that may contain card data from your infrastructure)
Helping your business – instead of disrupting it
As a fully hosted solution, IVR Assist fits in easily, bringing you benefits in a shorter deployment timescale – and without the financial burden of a major IT investment
Protecting your brand reputation
The best way to avoid a harmful data breach is to have no data to steal in the first place. Customers are reassured that by using these services, the companies they buy from take fraud prevention seriously.
- VISA Europe Approved
- PCI DSS Level 1 Certified
- Optimised Agent and User Experience
- Reduced AHT (Average Handling Time)
- Minimum PCI Control Set
- Minimal Bandwidth Requirements
- Automatic Payment Correlation for Faster Transaction Confirmation
- Integration with Major Payment Service Providers
- Well Designed API for Simple Integration
- 100% hosted solution, meaning no on-site installation or down time
Our products meet all of the regulatory requirements defined by the Payment Card Industry Data Security Standard (PCI DSS), Financial Conduct Authority (FCA) and other regulatory bodies as appropriate. They are updated regularly to ensure that they also meet new regulations where required, such as the incoming General Data Protection Regulation (GDPR) and MiFID II, both set to come into force in 2018.