Call Archive

Our Archive Call Recording Storage and Retrieval service removes all sensitive cardholder data from your call recording legacy infrastructure, so that you can more readily comply with PCI DSS.

As a QSA validated level 1 service provider we encrypt recordings and store them in our cloud where we have implemented all the controls to meet PCI DSS so that you don’t have to.

Appropriate access and audit controls are built into our user-friendly web-based portal ensuring that you’re provided with easy, safe access whenever you need it.

Protect your reputation

As you don’t store the data, it cannot be stolen from you. This eliminates the risk of data leaks because there is no payment card data in your legacy call recording infrastructure.

Avoid obsolete storage media

Using hosted storage instead of tape means you can access your archive recordings at any time. Unlike running your own SAN, we take care of upgrades, so you don’t have to replace or maintain expensive storage platforms when they are end of life.

Secure access at any time

We provide a secure, hosted portal for instant searching and compliant playback of your call archive. Files are unencrypted using your encryption keys held in a Hardware Security Module (HSM), which means that only fully authorised users can play them back.

Key Features & Benefits
  • Supports all major formats including Nice and Verint
  • Import your existing metadata in any format
  • PCI DSS v3.2 compliant
  • Easy-to-use hosted portal for instant search and playback
  • 100% hosted solution, meaning no on-site installation or down time
  • Integrates with our hosted recording solutions so that all calls are available from a single portal, regardless of recording date
  • Perfect for holding any recordings, not just those containing records of payments
    Your private encryption key is kept in a Hardware Security Module (HSM), not accessible to Aeriandi, further enhancing your security
Regulatory Compliance

Our products meet all of the regulatory requirements defined by the Payment Card Industry Data Security Standard (PCI DSS), Financial Conduct Authority (FCA) and other regulatory bodies as appropriate. They are updated regularly to ensure that they also meet new regulations where required, such as the incoming General Data Protection Regulation (GDPR) and MiFID II, both set to come into force in 2018.

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