Our Archive Call Recording Storage and Retrieval service removes all sensitive cardholder data from your call recording legacy infrastructure, so that you can more readily comply with PCI DSS.
As a QSA validated level 1 service provider we encrypt recordings and store them in our cloud where we have implemented all the controls to meet PCI DSS so that you don’t have to.
Appropriate access and audit controls are built into our user-friendly web-based portal ensuring that you’re provided with easy, safe access whenever you need it.
As you don’t store the data, it cannot be stolen from you. This eliminates the risk of data leaks because there is no payment card data in your legacy call recording infrastructure.
Using hosted storage instead of tape means you can access your archive recordings at any time. Unlike running your own SAN, we take care of upgrades, so you don’t have to replace or maintain expensive storage platforms when they are end of life.
We provide a secure, hosted portal for instant searching and compliant playback of your call archive. Files are unencrypted using your encryption keys held in a Hardware Security Module (HSM), which means that only fully authorised users can play them back.
Our products meet all of the regulatory requirements defined by the Payment Card Industry Data Security Standard (PCI DSS), Financial Conduct Authority (FCA) and other regulatory bodies as appropriate. They are updated regularly to ensure that they also meet new regulations where required, such as the incoming General Data Protection Regulation (GDPR) and MiFID II, both set to come into force in 2018.