Privacy Policy & Cookies

Introduction
This policy outlines the basis on which Aeriandi processes information we collect from you, or you provide to us. Please read this privacy policy carefully to fully understand how we may use your personal data.
For the purposes of the General Data Protection Regulation and Data Protection Act 2018, the data controller is Aeriandi Ltd, Prama House, 267 Banbury Road, Oxford OX2 7HT, United Kingdom. Data protection registration number Z2160414
All correspondence regarding Aeriandi’s processing of your personal data should be directed to the above address or support@aeriandi.com.

What data do we collect?
Aeriandi collects various types of information from users of its site, including information provided by you, and information gathered by automatic means. By providing information to Aeriandi using this site, you agree that Aeriandi has a legitimate interest in using such information in making the website available for your use. Aeriandi may use information collected, alongside information of other users, in order to make improvements to our website.
When filling in our contact forms you can agree how you would like us to contact you. Should you change your mind and no longer wish to receive ongoing updates from us, you can unsubscribe using the link within the email or contacting us on info@aeriandi.com
Any information you provide to Aeriandi relating to an opportunity to join our team, will be used for the purposes of assessing your application
We use tools to automatically collect information about your visit to our site using cookies and other tools. This information is collected to enable us to improve the functionality of our website. For more information, please see the section on ‘Cookies’, below.
Aeriandi does not carry out any automated decision making on its website. Aeriandi do not transfer personal data to another country unless that country offers adequate safeguards to protect personal data transferred outside the EU.

Your rights over your personal data
As the subject of personal data processed by Aeriandi, you have various rights that you may exercise at your option. Please contact support@aeriandi.com for more information or to:

  • receive a copy of information we hold about you (subject access request);
  • ask us to update incorrect data we hold;
  • request us to cease our processing of your personal data;
  • request for us to delete your personal data;
  • make a complaint with regards to our processing of your personal data; or
  • ask us anything else with regards to your personal data.

We aim to respond to all queries within a reasonable time.

Security
Aeriandi has in place security controls to ensure protection for the personal data we process. This includes, but is not limited to, access controls, firewalls, and encryption. Where any data is processed manually, this is undertaken within a secure environment.

Cookies
Visiting Aeriandi’s websites with your browser settings adjusted to accept cookies tells us that you want to use Aeriandi’s products and services and that you consent to our use of cookies and/or other similar technologies to provide them to you.

You can modify your browser settings to restrict or disable the use of cookies, however some of the functionality on our website may not function correctly as a result. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer.

CategoryCookie NamePurpose
Necessary CookiesPHPSESSIDNecessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
Necessary CookiescookiesAcceptedNecessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
Necessary CookiescookiesAcceptedYouTubeNecessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
Necessary CookiescookiesAcceptedDoubleClickNecessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
Necessary CookiescookiesAcceptedGoogleNecessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
Necessary CookiescookiesAcceptedAnalyticsNecessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
Analytical cookies'_ga', '_gat', '_gid'Used to see how our website users navigate the site
Google'NID'Used by Google for delivery maps on your website
DoubleClick'IDE', 'test_cookie'Used by Google for delivering advertising data via YouTube
YouTube'GPS', 'PREF', 'VISITOR_INFO1_LIVE', 'YSC', 'remote_sid', 'nextId', 'requests'Used by YouTube to deliver content & video on the website

We use the following types of cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).

Other matters
Aeriandi is subject to the supervision of the Information Commissioners Office in the UK (http://www.ico.gov.uk/)
Where we collect or process your personal data, Aeriandi agrees to comply with the General Data Protection Regulation and Data Protection Act 2018.
Aeriandi does not knowingly collect or process information relating to children (under 13) and this site is not intended for use by children. Any personal data of children that is collected through this site is accidental and unintentional.

Intellectual Property
This website, Agent Pay, IVR Assist and the Aeriandi Logo are © Copyright Aeriandi Ltd 2018. All Rights Reserved.

Call recording
Calls to Aeriandi may be recorded for training and monitoring purposes.

Changes
Aeriandi may make changes to this privacy statement at any time without notice to you. Any changes made will become effective immediately. We recommend that you review this privacy policy regularly.

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VISIT US
Aeriandi Limited, Prama House,
Banbury Road, Oxford, OX2 7HT
CALL US
0845 108 0308

We would love to keep in touch with you by email with any updates on products or events.

Please note we will not email you more than once a month.
Please be assured we will treat your information with the utmost care and will never sell it to other companies for marketing purposes.