What options do you have?
In house PCI compliance
To do this you’ll need to follow and understand the PCI DSS standard, then apply it to your IT infrastructure, business processes and internal staff. You will also need to test and analyse systems, then fix and report vulnerabilities.
This option is possible, but it is expensive to manage, resource intensive and may leave you open to security breaches because you still store the data within your infrastructure. PCI Compliance isn’t a one off project, it’s a day to day obligation.
Outsource PCI compliance
By removing sensitive card data from your call centre entirely, you significantly reduce the burden of having to comply with contact centre PCI DSS, and you lessen the risk of security breaches. Outsourcing is also, typically, much more cost-effective.
That’s where we come in. We provide all the software tools you need to keep sensitive data away from your call centre and fully secure at all times. This includes, DTMF processing, IVR options, and legacy call recording storage and retrieval.