Download GDPR in the Contact Centre Whitepaper

This whitepaper explores the likely impact that the GDPR (General Data Protection Regulation) will have on your contact centre(s) and what you should be concentrating on between now and when it comes into law in the United Kingdom from 25th May 2018.

The issues which are attracting particular focus include consent, increased administrative requirements, the need to provide a full audit trail, data exports and the new obligations on data processors.