GDPR in the Contact Centre
This whitepaper explores the likely impact that the GDPR will have on your contact centre.
Aeriandi’s award winning voice security solutions deliver complete protection from the start to the end of every call. Whether PCI DSS, MiFID II, Dodd Frank, FCA or other, compliance can be complicated and expensive to attain and maintain, which is where we can help.
Our solutions are delivered 100% via the cloud. From call recording, archiving and PCI phone payments, to fraud detection and speech analytics, we’ve got you covered. Our software-as-a-service solution delivers industry leading functionality and security, without the need to ever install anything on site. Our cloud infrastructure also means Aeriandi’s solutions are fully scalable and flexible, which means they are easily adapted to the changing needs of your business.
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DTMF in action
Watch the video on Aeriandi’s PCI DSS compliant DTMF suppression solution that enables you to make secure phone payments in your contact centre environment.
Telcos
Providers of telco-managed services are often asked about PCI compliance by their existing and prospective customers.
Their customers want to pass the PCI headache to the service provider and the service provider has no interest or reward
for becoming PCI experts. Aeriandi partners with the largest global telcos – including BT, Vodafone, Telefonica and O2 – to be both the source of PCI expertise and the provider solutions for their customers.
Partners we integrate to
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Billions £’s
TRANSACTED
USING AGENT PAY AND
IVR ASSIST
20,000
ACTIVE USERS
ON OUR HOSTED
PLATFORM
Billions
OF CALLS STORED
ON OUR RECORDING
SOLUTION
15 Years
EXPERIENCE
IN INTERNET AND
CLOUD SERVICES
A Few Selected Clients
"This project gave confidence to our customers for their payments, greater assurance to our banking partners in our processes and confidence to our business from reduced fraud cost and our ability to deliver innovative technology solutions."
"Aeriandi are the best third party supplier I’ve worked with in my time as head of partnerships at Telefonica Digital. Professional, adaptable, timely and incredibly knowledgeable – a real pleasure to work with."