Hello, we're Aeriandi

a team of scientists, engineers
and technology experts...

We make award winning PCI compliant telephony solutions Efficiently, cleverly, reliably

Services we provide

Streets ahead

Our PCI DSS Level 1 secure phone payment system is the first and only cloud-based solution to process over £1 billion in payments in a year. It is fast to implement, user-friendly, secure, and 100% flexible (scaling up or down to match your business). We built it to secure your brand’s reputation – and we think you’ll like it.

  • Your agents can take payments without ever hearing, seeing or touching sensitive customer details
  • Your customers’ card details never reach the contact centre or telephony infrastructure in any form thanks to DTMF Suppression*
  • It slots together seamlessly with your existing IVR solution, live agents, or both
  • We can also provide a fully-hosted IVR payment solution
  • 100% cloud-based – no hardware or maintenance required

A call de force

With our PCI DSS Level 1 compliant call recording solutions you can log, monitor and playback calls - and legacy calls - without the worry of breaking data legalities. This cloud-based software keeps your customer handling processes slick, your agents on the ball, and, crucially, your customers’ payment details safe.

  • Records fixed line, mobile, and SMS inbound and outbound live agent or IVR calls
  • Ensures, where appropriate, that nothing gets recorded that shouldn’t
  • Removes sensitive information before archiving for compliant playback
  • Stores legacy calls
  • Gives you live access to agent and customer conversations
  • 100% cloud based – no hardware or maintenance required

The only Visa listed supplier of legacy call recording, storage and retrieval services

CRM

From the moment you start using our customer intelligence solutions, new business possibilities open up. We designed it to collate everything you need to know about customers and prospects in a single intuitive screen.

  • Trusted by leading high street banks, private banks, retail banks and stockbrokers
  • Simple to use, gives you a single view of a customer
  • Real-time alerts, live updates, agent prompts
  • Easy database search function with limitless search options
  • Integrates fully into existing traditional and telephone systems
  • Improves productivity, drives best practices


Voice and text analytics

Our analysis of your call data enables you to continually learn from your customers and gives insight into the overall performance of your contact centre.

  • Help improve contact centre productivity and boost customer satisfaction
  • Understand the issues that prompts customers to call and use the data to improve customer experience
  • Monitor agent performance and productivity
  • Ideal for recognising training opportunities for your agents to improve their performance and sales efficiency

Proud of our cloud

We’ve spent over a decade investing in cloud-based design and architecture, so it’s true to say that our hosted solutions are in a league of their own. Not only are they carrier class, they are simple and effective to use, effortless to scale, better on your budget, and free from hardware and maintenance headaches.

  • Able to carry a vast amount of traffic
  • Frees your business from the complex requirements of PCI DSS
  • Trusted by some of the world’s biggest retail brands and financial institutions
  • Secure, stable, resilient and scalable – just ask our many delighted clients
  • Connects directly over PSTN or SIP
  • UK-based data centres, with no single point of vulnerability

Whether you have 10,000 or 10,000,000 minutes a month, our platform is scaled and ready for action

we’re super proud of this

Why our clients like us

  • We are the PCI compliance telephony experts, with over 10 years’ of world-class innovations under our belt. So whatever your requirements, however extensive or complex, we’d love to help.

    We’ll create solutions that fit your company’s infrastructure like the proverbial glove.

    Pick our brains: Book an exploratory workshop
    Rob in action. Formulating another great solution
  • Ever evolving

    We’re proud to say we’ve spent 10+ years investing in our privately hosted cloud platform, and won’t ever stop investing as PCI evolves. The best is all we do – for slick, fast payments and a reduction in fraud by up to 95%.

    Built to fit

    No square pegs in round holes here – our software is always delivered on time and designed to slot elegantly into your organisation, headache-free. What’s more, it doesn’t need a vast support team to maintain it.

    Reliably reliable

    You can’t afford to be offline, ever. So we’re not. Our cloud-based platform is hosted on our own multi-site network. So it’s one you can trust to keep your brand secure. And you sleeping soundly at night.

  • We talk like human beings. So we won’t drown you in telecoms jargon or PCI technicalities.

    You’ll partner with smart thinkers that, our clients say, are ‘enjoyable to work with, exciting and enthusiastic’.

We’re trusted by exceptional businesses

With over 10 years’ solid growth and a proven track record we're proudly partnering with Telcos and Tier 1 merchants – both in Europe and North America.

Retail

Some of the biggest UK retailers rely on us to keep their customers' payments safe and secure. With award winning results.

Telco

Currently working in partnership with a number of the world’s largest carriers, integrating solutions at carrier level.

Banking

We’ve over 25,000 active users of our cloud-based platforms, working within major high street banks.

Travel

We have PCI DSS compliant solutions to help international travel firms run their global operations.

Utilities

We’ve over 10 years’ solid experience working with multiple utilities within the contact centre industry.

A few selected clients

A few selected clients
  • RBS
  • Shop Direct
  • Barclays
  • LLoyds Banking Group
  • Travelodge
  • Marie Curie

Testimonials

Contact

Follow us

Compliance != Security? Listen to our 11am presentation at tomorrow’s Securing the Contact Centre event. @PCI_London #pci @ciphersec

Six Out of 10 Merchants Store Unencrypted Payment Card Data prnewswire.com/news-releases/… #pci

Aeriandi recognised by ITSPA for our payment solution itspa.org.uk/index.html #VoIP #pci

Talk to us

Call us

0845 108 0308

Email us

Launch a contact form

Visit us

Aeriandi Limited
Prama House
Banbury Road
Oxford OX2 7HT
We’d love to meet up
and talk through your needs

Accreditations

  • PCI
  • ISO